Responsible Gambling

We are committed to keeping play safe and controlled. We expect everyone who uses our site to gamble responsibly, and we provide a range of tools and guidance to help you manage your activity. If you ever feel your play is becoming a problem, we encourage you to take action and use the measures below or contact professional support.

Player protection principles

We operate on a few simple principles: protect vulnerable customers, promote transparent controls, and make it easy to take a break. We do not want anyone to gamble beyond their means and we aim to give clear, accessible tools so players can set sensible limits and get help quickly.

Activity-control tools

You can manage your account using built-in safer-gambling features. These include deposit and loss limits, session reminders, cooling-off periods and self-exclusion. You can apply most controls yourself from your account settings or ask our support team to assist.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately or after a short confirmation period, and can be lowered at any time. Increasing limits may be subject to a cooling-off period to encourage considered changes.

Loss limits

Loss limits allow you to cap the amount you can lose over a specified period. These are separate from deposit limits and can help keep your activity within a budget. Loss limits are enforced automatically once set.

Time limits and account breaks

Use session reminders and time limits to manage how long you play. You can set automatic session alerts that warn you after a set period, request a short time-out from the account for 24 hours to several weeks, or choose a longer cooling-off period if you need it.

Self-exclusion

If you need a complete break, self-exclusion blocks access to your account for the period you select. Self-exclusion can be temporary or long-term. We will not reopen an account before the chosen exclusion ends, and we will offer information on additional national services if you want further support.

Signs of problematic behaviour

Look out for frequent chasing of losses, borrowing money to play, hiding activity from family, spending more time than intended, or difficulty stopping. If you notice these signs in yourself or someone close to you, consider using limits or seeking professional help.

Tips for maintaining control

Set budgets and stick to them, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or impaired, and don’t view gambling as a way to make money. Keep account details private and review activity regularly to stay aware of your play.

Professional help and support organisations

If you need further assistance, contact organisations that specialise in gambling support. For UK-based help consider services such as GamCare and BeGambleAware. These groups provide confidential advice, practical tools and counselling. If you would like help applying site controls, contact our support team and we will assist you in taking the next steps.