Player Privacy Policy
This Privacy Policy explains how Spinch collects, uses and protects the personal information you provide when you use our online casino and sportsbook services. We take your privacy seriously and aim to be clear about what we hold, why we hold it and how you can manage your information.
Types of data we collect
Personal data
When you register and use our services we collect personal information such as your full name, date of birth, email address, postal address and phone number. We also collect identity documents and verification details where required for Know Your Customer (KYC) checks, and any information you provide when contacting customer support.
Technical data
We collect technical data about your device and how you access our site. This includes IP address, browser type, device identifiers, operating system, screen resolution and log data about pages visited, session duration and game activity. This information helps us maintain site performance and security.
Transactional data
Transactional records are kept for deposits, withdrawals and payment methods used. This includes transaction amounts, currency, transaction dates and payer/payee details supplied by payment providers. We may also keep records of bets placed, game results and account balance history to comply with regulatory and anti-money-laundering obligations.
Use of information
We use your information to provide and improve our services, process payments, verify your identity, prevent fraud and comply with legal obligations. Data is used to administer your account, respond to enquiries, investigate disputes and tailor account settings such as responsible-gambling limits. We may also use aggregated, anonymised data for business analysis and performance monitoring.
Data protection practices
We protect personal data using technical and organisational measures appropriate to the sensitivity of the information. This includes encryption in transit, secure storage, access controls and regular security reviews. Only authorised staff and third-party providers with a need to know can access personal data, and we require suppliers to follow strict confidentiality and security practices.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, maintain sessions, measure site usage and deliver personalised content. Some cookies are essential for account security and the functioning of the site; others are used for analytics and marketing. You can manage cookie settings via your browser or in our cookie settings panel.
User rights
You have rights in relation to your personal data. These include the right to access the personal information we hold about you, to request correction of inaccurate data, and to object to certain processing. If you have concerns about data use, please contact us so we can handle your request promptly.
Access, correction and deletion of data
To request access, correction or deletion, contact our data team. We may need to verify your identity before making changes. In some cases we are required to retain certain records for regulatory, legal or fraud-prevention purposes and cannot delete them immediately.
Information sharing and third parties
We share personal data with service providers who support our operations, including payment processors, identity verification services, fraud detection companies and analytics partners. We may also disclose information where required by law or to protect our rights. Any third parties we work with are contractually obliged to protect your data and only use it for the agreed purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on our site and, where appropriate, notified to registered users. For questions or to make a privacy request, contact [email protected].