Terms of Use

This page sets out the rules that govern use of Spinch’s online casino and related services. It explains our relationship with you as a player, what we expect from account holders, and how we handle promotions, payments and disputes. By registering and using our services you accept these terms and any additional rules displayed on the site or in promotional material.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password and notify us immediately if you suspect unauthorised access. You must not share login details, allow others to use your account, or attempt to operate multiple accounts in breach of our rules. We may suspend or close accounts if we suspect fraud, money laundering, bonus abuse, or other breaches.

Verification and security

We may request identity and address documents to verify your account before processing withdrawals or where activity requires further checks. Verification helps protect your account and complies with our obligations. You must provide true and complete information when requested. Failure to verify may delay or prevent withdrawals and may lead to account suspension.

Eligibility requirements

Accounts are available only to persons who are at least 18 years old and who are legally permitted to use our services in their country of residence. By registering you confirm you meet these requirements. We may refuse registration or close accounts from jurisdictions where online gambling is prohibited or restricted, as set out in our terms and on the registration screen.

Acceptable platform use

Use the site for lawful, private gambling activity only. Prohibited conduct includes fraud, collusion, laundering, using automated betting tools, or attempting to exploit technical faults. Promotional or commercial use of accounts without our written consent is not allowed. We reserve the right to limit, withhold or cancel funds and close accounts where misuse is identified.

General bonus and promotion rules

Promotions are governed by specific terms published with each offer. In general, bonuses are limited to one per person, household or IP where stated and may carry wagering, time and game restrictions. We may exclude certain games from bonus play and apply maximum bet limits while bonus funds are active. Abuse of promotions will result in forfeiture of bonus funds and may lead to account suspension.

Deposits and withdrawals

Available payment methods, minimums and maximums vary by country, method and account status. We process deposits promptly but withdrawals may be subject to verification and risk checks. We may apply limits, hold or cancel withdrawal requests while checks are completed. Any payment fees charged by banks or payment providers are your responsibility unless stated otherwise.

Dispute resolution

If you have a complaint contact our support team in the first instance. We aim to respond promptly and resolve issues fairly. If a satisfactory outcome is not reached, further steps and any applicable external complaint options will be described in our response, taking into account the jurisdiction that applies to your account.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to active account holders or published on the site. Continued use of the service after notification constitutes acceptance of the updated terms. For any questions about these terms contact our support team via the site.